Privacy Policy

Effective Date: October 9, 2025

Hey Love (“we”, “our”, or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile app and website.

1. Information We Collect

Personal Information: Name, email, and payment information when you register or subscribe.
Usage Information: Data about interactions with AI avatars, app features, and content usage.
Device Information: IP address, device type, operating system, and app version.
Subscription & Payment Details: To process payments for plans.

2. How We Use Your Information

To provide and improve our services, including personalized AI experiences.
To manage subscriptions, payments, and provide customer support.
To send updates, offers, or promotional communications.
To ensure security, prevent fraud, and comply with legal obligations.

3. Sharing Your Information

We do not sell your personal information. We may share your data:

With payment processors for subscription handling.
With service providers who help operate the app or website.
If required by law or to protect our rights.

4. Cookies & Tracking

We use cookies and similar technologies to enhance user experience, track usage, and optimize our services.

5. Your Rights

Access, correct, or delete your personal data.
Opt-out of marketing communications.
Cancel your subscription at any time.

6. Security

We implement appropriate technical and organizational measures to protect your data.

7. Children’s Privacy

Our app is not intended for users under 13. We do not knowingly collect personal information from children.

8. Changes to this Policy

We may update this Privacy Policy. Changes will be posted on the app/website with the revised effective date.

9. Contact Us

For questions about this Privacy Policy, email: hello@heylove.app